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General enquiries

How can I contact you?
Where can I find a store near me?
How much does it cost to create an account?
 
Payment Information
How do I pay for my order?
What are the Credit Card types accepted on the site?
Do I need to have a PayPal account? Can I just pay with my credit card?
I am having difficulty paying for my order?
Can I use a gift card or store voucher to pay for my online order?
My refund seems to be taking a long time to reach my bank account. Why the delay?
 

Account Details
How do I create an account?
I have forgotten my password
I would like to make a change to my account details

 

Order Information
I have items in my shopping cart that I am not ready to order. How can I make sure that I don't order them?
Are the photos I order online printed at my local store?
I would like to return my order, how can I do this?
Can I cancel and receive a refund for my order?
I have placed my order and realised I have made a mistake and would like to make a change. How can I do that?
I am not happy with the quality of my products, how do I return them?
I have not received a confirmation email from Joyce Mayne Photos once my order was placed, but I have received an email from PayPal. Will my order be processed?

 

Delivery Information
How can I check the status of what I have ordered online?
My Order Status is 'Shipped' but I have still not received my order
How long does it take to process my order?
I have not yet been contacted by my local Joyce Mayne Photos store to say my order is ready to be collected. How do I chase it up?
I have chosen Home Delivery but my order has not arrived
I have only received part of my order
Can I change the shipping address, pick up location or contact phone number after my order has been placed?
Can my order be prioritised or sent by Express Post if I pay extra?
What are the delivery costs?

 

Technical help
How do I upload my photos?
Why and how do I clear my browser cache?
Do my photos get resized automatically during upload?
What format do my photos need to be to upload?
I am doing my own colour correction. Which colour space profile should I use?
I am unable to upload photos from my Mac

 

Digital Prints
How do I order digital prints?
How do I preview images to ensure that my photos are not cropped?
How do I crop my photos?
Can I put white borders on photos?
Can I add text to my photos?
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

 

Photobooks
I need assistance creating my photobook order
Can I change the style of photobook once I have started my project?
Can I order the photobook I have created in different sizes once I have completed my project?
I would like to arrange my photos to be placed in my photobook in a certain order. Is that possible?
Can I upload and add more photos to my photobook after starting my project?
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
How do I add more pages to my photobook?
How do I add text to my photobook?
How do I add borders to my photos in my photobook project?
How do I change the background in my photobook project?
How do I add embellishments to my photobook project?
I am ordering a 5x7" or a 8x11" photobook. Will the dotted line on the first page appear in my finished photobook?
How do I create slightly different versions of the same photobook?
I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?
I have accidentally deleted a project that I have already ordered. Can I order more copies?

 

Canvas Prints
I would like help creating my canvas print order
What is the red border around the canvas print work area?
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
How do I order a rectangle canvas in portrait orientation instead of landscape?
How do I add text to a canvas print?
How do I add borders to my photos on my canvas print project?
How do I change the background of my canvas print project?
How do I add embellishments to my canvas print project?
Can I order canvas print that I have created in a different size once I have completed my project?
Can I upload and add more photos to my canvas print after starting my project?
I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?

 

Calendars
Can I change the start date of my calendar once I have started my project?
Can I upload and add more photos to my calendar after starting my project?
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
How do I create slightly different versions of the same calendar?
I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?
I have accidentally deleted a project that I have already ordered. Can I order more copies?

 

Photo-Gifting
I cannot see the finished gift on the screen, have I done it right?
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
How do I add text to a photo-gifting item?

 

Delivery Information

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